Please read the following notes regarding the OK Remit International Money Transfer Service:
Please kindly declare if you are falling under any of the definition of "Anti Social Forces" shown below.
Please kindly declare if you fall under any of the definition of "Foreign PEPs" shown below.
We thank you in advance for your understanding and cooperation.
Please read and, agree and accept the following terms and conditions before using OKREMIT International Money Transfer Services
OK Remit International Remittance Terms of Use
These International Remittance Terms of Use (hereinafter referred to as the "Regulations") stipulate the handling of the international remittance service (hereinafter referred to as the "Service") provided by Asian Net Co., Ltd. (hereinafter referred to as the "Company") Things. After fully understanding the contents of this agreement and agreeing to this agreement, we will treat only individual customers as having agreed to this usage regulation.
Chapter 1 (General Rules)
Article 1 (Purpose)
Regarding the international money transfer service provided by our company (hereinafter referred to as "money transfer service" or "this service"), these Terms of Use are the agreement on the rights and obligations between those who wish to use the service and our company, and the use of this service. shall stipulate the conditions for
Article 2 (Definition)
The terms listed below shall have the meanings set forth below in this provision.
- "International Money Transfer Service" means that, based on a remittance request from a user, a recipient of a remittance (hereinafter referred to as "remittance recipient") located outside of Japan through our correspondent or at its agent. , refers to a service that allows you to receive remittances from users.
- "Member" means a customer who has been approved by the Company to use the Service in accordance with the procedures prescribed by the Company.
- "Correspondents" means our affiliated financial institutions located outside of Japan that process remittances when we implement this service, and their affiliates.
- "Internet remittance" means international remittance using our website (hereinafter referred to as "our website").
- Website: Our web browsing service on the Internet, which can be viewed by all people without requiring login authentication.
- "Our website" means the general term for our website.
- Our member site: A site that displays information limited to the individual member, which is displayed after the member performs login authentication to identify the individual from our website.
- "User name" means the name of the user on the website, etc. that identifies the user necessary to log in to the Company's website, etc.
- Article 4, Paragraph 2 of this Terms of Use, Temporary password issued by the Company to log in to the usage screen of the Service from the Company's website, etc., and can no longer be used by changing it to the official login password when registering as a member.
- "Member password" is the password used when making transactions in the Internet money transfer service.
- "Remit Card Remittance" means an international remittance using a Remit Card to a Remittee registered in advance for each Remit Card.
- “Remit Card Remittance Service” means an international remittance service using Remit Card Remittance.
- “Transfer Remittance” means an international remittance by depositing funds to a financial institution designated by the Company.
- “Transfer Remittance Service” means an international remittance service using Transfer Remittance.
- "Pre-Registered International Money Transfer Service" collectively refers to the Remit Card Money Transfer Service and Transfer Money Transfer Service, which are conducted by registering the recipient in advance.
- "Remit Card" means a card prescribed by the Company to be issued for depositing money into a remittance reserve account for internet remittance.
- "Internet money transfer receipt application" means applying for the international money transfer receipt service using the Company's website.
- "Remittance Receipt Application by Telephone" means applying for the International Remittance Receipt Service by telephone.
- "Receipt Agreement" means a money transfer receipt contract established by applying for receipt of money transfer over the Internet or applying for receipt of money transfer by telephone.
- "Virtual Account" means the customer's deposit account at the time of transfer of the remitter
Article 3 (Eligibility to use this service)
Persons who fall under any of the following cannot use the Company's Services.
- Those who attempt to remit money illegally obtained through crimes, etc.
- Those who fall under any of the items listed in Article 20, paragraph 1 or 2
- A person who intends to make a remittance that requires permission for international remittance as stipulated by laws and regulations, but has not obtained such permission.
- Those who cannot verify their identity
- You are a minor (under 18 years old), an adult ward, a person under curatorship or a person under assistance, and the use of this service is not performed by an adult ward, or the use of this service Those who have not obtained the consent of a legal representative, curator or assistant at the time
- Corporate or group
- Those who do not agree to receive various notifications such as receipt of remittance funds from the Company and notification of completion of receipt preparations from the recipient country on the member site or through communication functions such as e-mail and mobile phone SMS.
- those who cannot make international remittances due to laws and regulations or court orders
Article 4 (Use of this service)
- Member registration
(1) In order to use this service, the user must complete the registration procedures in advance in accordance with the provisions of Articles 5 and 6 and become a registered member of the Company as stipulated in Article 6, paragraph 2.
(2) The expiration date of a member registered as a Registered Member in the previous item shall be two years from the date of registration or the expiration date of the identification document, whichever is shorter. Please note that applications for renewal can be made from 3 months before the expiration of the registration period, and at the time of renewal, it is necessary to submit identification documents again.
(3) If a member requests cancellation of membership registration in accordance with the provisions of Article 20, Paragraph 1 during the registration period, the membership registration will be canceled immediately. In this case, with regard to the remittance application already made to the Company or the remittance contract concluded between the Company and the user (as defined in Article 34, Paragraph 1 ), the member shall I agree that it will be treated as having been canceled or the remittance agreement has been canceled.
(4) If the user wants to reuse this service after canceling the membership registration, the user shall register again as a member based on Article 4, paragraph 1.
(5) The user shall not bear any costs incurred when canceling the membership registration.
- About use
(1) In accordance with the provisions of these Terms of Use, users may use devices and communication media such as personal computers, modems, and mobile phones that can connect to the Internet (hereinafter collectively referred to as "terminals"). In principle, this service can be used 24 hours a day, 365 days a year by the method specified by the Company.
(2) Members may use the Remit Card Remittance Service at the time determined by the store where the remittance terminal of the Company's affiliated financial institution is installed, as stipulated in these regulations.
(3) In accordance with these regulations, customers can use the money transfer service at the time specified by our partner financial institution.
(4) Notwithstanding the preceding paragraph, the Company may suspend, pause, or suspend the provision of the Service in whole or in part for maintenance of the system related to the provision of the Service. In that case, we will post the circumstances etc. on our website etc. in advance. However, if the Company deems that an emergency is necessary due to a system failure, etc., the user may stop, suspend, or suspend part or all of the system without prior notice.
Article 5 (Member Registration)
- The user shall apply for registration as a provisional member by completing the procedure for setting the prescribed information requested by the Company, such as the setting of the user name, address, etc. (hereinafter referred to as "member information"). However, if the user name is not notified, the Company shall set it.
- In accepting the application in the preceding paragraph, the Company shall comply with the Act on Prevention of Transfer of Criminal Proceeds (Act No. 22 of 2007, including subsequent amendments; hereinafter referred to as the "Criminal Proceeds Act"). Based on this, the identity of the user will be verified by one of the following methods. If the Company confirms that the applicant is the user himself/herself as a result of identity verification, the Company will approve the provisional registration and issue the user a temporary login password or a remit transfer payment card and a Virtual account. shall be
Article 18 In the event that SMS and email have been selected and registered as notification methods, provisional registration will be permitted if the applicant is confirmed to be the user as a result of identity verification in paragraph 2 of this article. An authentication number shall be issued to the user concerned.
- In the event that the identity verification stipulated in the preceding paragraph cannot be performed, or in the event that we are unable to contact the customer even though the Company contacted the customer, the Company will not register the customer. In addition, if the Company determines that the customer's member information is questionable, the customer may not be registered. The Company shall not be held responsible for any damages incurred by the customer due to the Company's failure to register.
- Of the methods in the preceding three paragraphs, if you apply for provisional registration at our storefront or the storefront of our subcontractor, and if we are able to verify your identity in paragraph 2, we will approve your provisional registration and accept your remittance application. However, in order to use this service from the next time onwards, we will send the Remit Card and Virtual account number sent by the method prescribed by the Company.
- If the Remit Card and Virtual account number stipulated in Paragraphs 2 and 4 of this Article are not delivered and are returned to the Company, or if the Company fails to contact the User despite having contacted the User pursuant to Paragraph 2 of this Article. , the Company shall not perform provisional registration of the User. In addition, provisional registration may not be performed even if the Company determines that there are doubts about the contents of the User's submission. The Company shall not be held responsible for any damages incurred by the User as a result of the Company not completing the provisional registration.
Article 6 (Procedures for Membership Registration via the Internet)
- When applying for this service using the Internet, the customer shall apply for registration to become a member on the Company's website according to the procedures prescribed by the Company, including registration of member information.
- After receiving the application stipulated in the preceding paragraph, the Company will conduct the registration examination prescribed by the Company, and if the registration is approved, the customer's identity will be confirmed by one of the following methods in accordance with the Act on Prevention of Transfer of Criminal Proceeds. shall issue a temporary login password to the customer.
(1) A method of receiving documents prescribed by the Company from the customer and sending documents related to the transaction to the address indicated on the documents in accordance with the method prescribed by the Company.
(2) When sending transaction-related documents to the customer's address using the Company's designated identity verification delivery service, a method of having the customer present the Company's designated certification documents through a delivery service provider.
In addition to any of the above methods, if we deem it necessary, we may contact you at the telephone number, etc. provided by you.
- In the event that the identity verification stipulated in the preceding paragraph cannot be performed, or in the event that we are unable to contact the customer even though the Company contacted the customer, the Company will not register the customer. In addition, if the Company determines that the customer's member information is questionable, the customer may not be registered. The Company shall not be held responsible for any damages incurred by the customer due to the Company's failure to register.
- If you have completed the registration procedure using the Internet,
- ① Log in to the service page of our website using the temporary login password issued by our company in accordance with the provisions of paragraph 2 and the user name set at the time of application in paragraph 1,
② notify our company during the registration procedure Confirm that the content of the member information obtained is genuine , and if an error is discovered or if there is a change, the correct member information shall be notified to the Company in the manner prescribed by the Company ,
③After agreeing to this provision displayed on the service page,
④ (1) change the temporary login password to the login password and (2) set the transaction password.
- Upon completion of the procedure for setting the login password and transaction password in the preceding paragraph, member registration will be completed and the customer will become a member of the Service.
Article 7 (Membership registration procedures by telephone, etc.)
- When applying for this service by means of communication approved by the Company, such as by telephone, the customer shall apply for registration to become a member in accordance with the procedures prescribed by the Company, including notification of member information.
- After receiving the application stipulated in the preceding paragraph, the Company will conduct the registration examination prescribed by the Company, and if the registration is approved, the customer's identity will be confirmed by one of the following methods in accordance with the Act on Prevention of Transfer of Criminal Proceeds. , the Company shall send the prescribed transaction-related documents (which may include a Remit Card) to the Customer.
- A method of receiving a document prescribed by the Company from the customer and sending the transaction-related documents prescribed by the Company to the address stated in the document by the method prescribed by the Company. When sending documents related to transactions to the address of
In addition to any of the above methods, if we deem it necessary, we may contact you at the telephone number, etc. provided by you.
- Customers who have received transaction-related documents by the method set forth in the preceding paragraph shall become members of the Service.
- If we are unable to verify your identity as stipulated in paragraph 2, or if we are unable to contact you even though we have contacted you based on paragraph 2, we will not register you. In addition, if the Company determines that the customer's member information is questionable, the customer may not be registered. The Company shall not be held responsible for any damages incurred by the customer due to the Company's failure to register.
- If an error is found in the content of the member information notified to the Company at the time of application for membership registration, or if there is a change, the customer shall promptly notify the Company of the correct member information by the method prescribed by the Company. shall be
Article 8 (face-to-face member registration procedure)
- When applying for this service face-to-face, the customer shall apply for registration to become a member by following the procedures prescribed by the Company, including filling out the membership information application form.
- After receiving the application stipulated in the preceding paragraph, the Company will verify the customer's identity and review the registration based on the Act on Prevention of Transfer of Criminal Proceeds, and if the registration is approved, the customer will be notified in the manner prescribed by the Company.
- Customers who have received the notice set forth in the preceding paragraph shall become members of the Service.
Article 9 (Account for using this service)
- The Company shall establish an account (hereinafter referred to as "remittance reserve account") for each customer who has become a member to manage money transfer reserves and money received using the money transfer receipt service (hereinafter referred to as "remittance receipts"). ) shall be assigned.
- When a customer using the Internet money transfer service makes a deposit to the money transfer reserve account, Payment shall be made by bank transfer (limited to the name of the customer). In addition, the deposit to the remittance reserve account shall be made in Japanese Yen, and it is the customer's responsibility to confirm the completion of deposit of the remittance reserve to the remittance reserve account.
Article 10 (Confirmation of usage status, etc.)
- The customer may check the record of deposits and withdrawals to the remittance reserve account, the amount of the remittance reserve in the remittance reserve account, the due date, fees, exchange rates, the amount of currency received, and the usage record of this service on the Company's website. can.
- We will keep records of your use of the Service for a reasonable period of time. In the unlikely event that any doubt arises between the Company and the customer regarding the use of this service, the Company's records shall be treated as legitimate.
Article 11 (Refund of Remittance Reserve)
- Customers using this service can withdraw money transfer reserves from their money transfer reserve accounts by using the Company's website or by performing other procedures prescribed by the Company.
- The method of refund in the preceding paragraph shall be limited to bank transfer to a bank deposit account in the name of the customer who has registered in advance.
- , the customer shall pay the withdrawal fee stipulated in Article 36, Paragraph 1, Item 4 for the refund in the preceding two paragraphs.
- The Company shall receive payment of the withdrawal fee by deducting the withdrawal fee set forth in the preceding paragraph from the remittance reserve to be refunded. However, if the amount of such fees exceeds the amount of remittance reserves to be refunded, the customer shall pay a separate fee. In addition, if the amount of the refund fee exceeds the amount of the remittance reserve and the customer does not pay a separate fee, the refund cannot be made, or if the refund cannot be made to the financial institution account specified by the customer for any other reason. Even if there is, we will not be responsible for any damage caused by this.
Article 12 (Password Management/Change, etc.)
- Management of passwords, etc.
(1) The user shall strictly manage the password etc. at the user's own responsibility so that it will not be known to a third party. In the event that the user forgets the password, etc., or if there is a possibility that a third party may have known it, the user shall immediately follow the procedure prescribed by the Company to change the password, etc. The Company shall not be held responsible for any damages incurred by the user due to the user's password being known to a third party for reasons not attributable to the Company.
(2) Regarding passwords, etc., it is not possible to register a password that is the same as a user name, a date of birth, or a password that consists only of consecutive identical numbers. In addition, it is not possible to register a number consisting of a series of eight or more digits, or anything else that the Company deems inappropriate. In addition, we recommend that you avoid specifying a number that can be easily guessed by others, such as a phone number, and change it at regular intervals.
- Change of password, etc.
(1) When a customer uses the Company's website in connection with the use of this service, the user name, login password, and transaction password (together with the user name, hereinafter referred to as "password, etc.") shall be known to a third party. The customer shall strictly manage it at his or her own responsibility and shall not lend, deposit, transfer or provide it as collateral to a third party.
(2) If you forget your password, etc., please follow the procedures prescribed by the Company. If you cannot confirm your identity with a password, etc., we will issue a one-time password by SMS and e-mail by sending us the necessary information prescribed by our company, and we will approve the issuance. In that case, please go through the procedures for resetting to change to a new login password for the relevant user.
(3) In the preceding paragraph, at the time a new password is issued, both the previously issued login password and transaction password shall become invalid.
- Incorrect password entry If the user continuously enters a password different from the registered login password more than the number of times specified by the Company, the Company will suspend the handling of the password, etc. for the period specified by the Company. To do.
- If you enter your password incorrectly, a one-time password will be sent to you via SMS or email from your registered phone number in order to verify your identity.
Article 13 (Identity verification when using the service)
- Identity verification by password etc. and wonton password
- will compare the password, etc. entered when logging in to the Company's service site, using the Service, or changing the password, We shall confirm your identity by confirming the match.
In addition, if the user is treated as a legitimate user by such identity verification, even if the password, etc. is forged, altered, stolen, or misused or other accidents, the Company will not be able to handle it. Such transactions shall be deemed valid, and neither the Company nor the business partners specified in Article 23, Paragraph 1 shall bear any responsibility for any damages caused thereby.
- Reconfirmation of the person After completing the registered membership procedure, if the person needs to be confirmed as stipulated by related laws such as the Criminal Proceeds Act, or if the Company deems it necessary, the Company may request the submission of the necessary documents specified by the Company again. there is. If you do not submit these required documents (if you do not contact us by the deadline specified by us, if the notification requesting submission sent to the address notified by the user is returned to us due to non-delivery, or ), the Company will suspend all or part of the Service of the User in accordance with the provisions of Article 13, Paragraph 2, Item 9, and Or we may cancel your membership registration. The Company shall not be held responsible for any damage caused to the user as a result.
Article 14 (Identity Verification when Remit Card Remittances are Made)
- The Company shall confirm the identity of the customer using the Remit Card Remittance Service when the customer makes a deposit to the Remittance Reserve Account using the Remit Card.
- If the customer is deemed to be a valid user and treated as a valid user based on the identity verification in the preceding paragraph, even if the relevant Remit Card is counterfeited, altered, stolen, or misused, or any other accident, the Company will not be able to carry out the transaction pertaining to such handling . shall be deemed valid, and neither the Company nor the Correspondent shall be liable for any damages caused by this.
Article 15 (Identity Verification when Making Transfer Remittances)
- The Company shall confirm the identity of the customer using the Transfer Remittance Service by making a deposit in the customer's name to a financial institution designated by the Company with respect to the customer's deposit to the remittance reserve account to the Company. If the customer is treated as a legitimate user by identity verification, even if there is theft or unauthorized use of the remittance reserve account or other incidents, the Company will consider the transaction related to the handling to be valid. In addition, the Company and Correspondents shall not be held responsible for any damages caused by this.
- Customers who make deposits by the method described in the preceding paragraph shall keep the account number notified by the Company strictly confidential and shall not disclose, leak or allow a third party to use it. If the customer forgets the account number or there is a possibility that it may be known to a third party, the customer shall promptly notify the Company and follow the instructions of the Company.
Article 16 (Reconfirmation of Identity, etc.)
Even after completing identity verification based on this provision, if identity verification is required based on the Act on Prevention of Transfer of Criminal Proceeds and other related laws and regulations, or if the Company otherwise deems it necessary, the customer may be requested to submit necessary documents specified by the Company.
Article 17 (Changes to Notification Matters)
- A member may change his or her name, address, period of stay, status of residence, e-mail, telephone number, or other notification items (meaning member information notified to the Company pursuant to the provisions of Article 4, Paragraph 1). If there is, please immediately follow the procedure for changing the notification items by the method prescribed by our company.
- Even if the email address, SMS number or address notified to the Company is the e-mail address or address of a person other than the member, the Company shall not be liable for any damage caused by this.
- When there is a change in the notified matters, or when there is a change, the Company shall not be liable for any damages incurred by the member due to the change before the change procedure prescribed in paragraph 1. In addition, the Company shall not be liable for any damages incurred by the member due to inadequate notification items, incorrect descriptions of notification items, or failure to follow the procedures for changing notification items stipulated in paragraph 1.
Article 18 (Announcement/notification method)
- In the event that the Company makes a notice or notice to the member based on these Terms of Use, the member shall notify the notice or notice to the registered address, post it on the Company's website, etc., or send it by email. You agree that this may be done by email to your address, SMS to your registered phone number or otherwise.
- In the preceding paragraph, if notification is sent to the notified address, e-mail or SMS number is sent to the notified e-mail address, communication circumstances, inadequacies or changes in the notified items, or due to other responsibilities of the Company Even if the flight is delayed or does not arrive for some reason, the member agrees that it will be deemed to have arrived when it should have arrived normally.
- Members may register email addresses or SMS numbers within the range prescribed by the Company. Except for those specified by the Company, information selected by the member, such as information on various transaction results and various campaigns, will be delivered to the user via the e-mail address registered by the member or downloaded from the Company's website by the user. . In addition, when delivering to the user by email address or by the method of downloading by the user, it shall follow the method prescribed by the Company. Some documents may be delivered (posted) in writing.
Article 19 (Prohibition of Assignment, Pledge, etc.)
Members shall not transfer, lend, pledge, or otherwise set third party rights, or allow a third party to use their position in transactions with the Company or any other rights related to this transaction without the consent of the Company.
Article 20 (Cancellation of Membership and Restrictions on Transactions)
- Cancellation of membership registration by a member
Members may cancel their membership registration by the method prescribed by the Company.
- Suspension, etc. of the Service by the Company
In the event that any one of the following items applies, the Company may immediately suspend all or part of the Service and cancel membership or cancel membership registration without prior notice to the member. shall be
(1) When a member has filed a petition for suspension of payment, bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, or the commencement of special liquidation.
(2) When an order or notice of provisional seizure, preservation seizure or seizure is sent to the member
(3) When a member starts inheritance
(4) When the member's whereabouts become unknown
(5) When the member has not used this service for two years, or when the expiration date of the identification document expires
(6) When this service is used for acts contrary to laws and public order and morals, or when it is recognized that there is a risk of doing so
(7) When it becomes clear that the member does not actually exist, or when it becomes clear that the member was registered against the will of the member
(8) When it becomes clear that the contents of the member's notification are false, or when it turns out that the materials submitted by the member are not authentic.
(9) If you have requested the submission of the necessary documents again for reconfirmation of your identity as stipulated in Article 13, Paragraph 2, but you have not submitted them (if you do not contact us by the date specified by us, (This includes cases where the sent notification requesting submission is returned to the Company due to non-delivery, and cases where the telephone number, etc., sent to you cannot be reached.)
(10) In addition, when it falls under any of the cancellation reasons stipulated for each transaction with the Company
(11) You have a photo ID issued in Japan (residence card, special permanent resident certificate, passport, driver's license, individual number card <My Number Card>) and present it, and Those who can submit a copy to us
(12) When the user violates these Terms of Use and each transaction regulation
Article 21 (Exclusion of Antisocial Forces)
- The customer is a member of an organized crime group, a member of an organized crime group, a person who has not been a member of an organized crime group for less than five years, an associate member of an organized crime group, a company related to an organized crime group, a corporate racketeer, etc., or a social movement. or special intelligence organized crime groups, etc., or other similar persons (hereinafter referred to as "organized crime group members, etc."), and that it does not fall under any of the following items, and We will ensure that it will not apply in the future.
(1) Having a relationship in which an organized crime group member, etc. is recognized to control management
(2) Having a relationship in which an organized crime group member, etc. is deemed to be substantially involved in management
(3) Having a relationship that is recognized as unjustly using organized crime group members, etc.
(4) Having a relationship that is recognized as being involved in providing funds, etc., or providing convenience to organized crime group members, etc.
(5) An officer or a person who is substantially involved in management has a socially condemned relationship with an organized crime group member, etc.
- The customer promises not to engage in any of the following acts by themselves or by using a third party.
(1) violent demands
(2) Unreasonable demands beyond legal responsibility
(3) Acts of threatening behavior or using violence in relation to transactions
(4) Acts of spreading rumors, using fraudulent means or using force to damage the credibility of the Company or interfere with the business of the Company
(5) Other acts that conform to the preceding items
- If the Company suffers damage due to the customer violating the promises in the preceding two paragraphs, the customer shall be obligated to compensate for the damage.
Article 22 (Notification of adult guardian)
- In the event that assistance, curatorship, or guardianship is commenced for the customer by a family court ruling, the name of the adult guardian, etc. and other necessary information shall be notified in writing immediately.
- In the event that a voluntary guardianship supervisor has been appointed to the customer by a family court judgment, the name of the voluntary guardianship supervisor and other necessary information shall be immediately notified in writing.
- If the customer has already received a ruling for the commencement of assistance, curatorship, or guardianship, or if a voluntary guardian supervisor has been appointed, the notification shall be made in the same manner as in paragraphs 1 and 2.
- In the event that the matters to be notified to the customer in paragraphs 1 to 3 are canceled or changed, the same shall be notified.
- The Company shall not be held responsible for any damages caused by the customer's failure to make such notification prior to the notification set forth in paragraphs 1 to 4.
Article 23 (Disclaimer regarding system failures, disasters, etc.)
- The Company shall not be held responsible for any damages caused to customers or third parties for any of the following reasons.
(1) We are not responsible for force majeure such as natural disasters, fires, riots, failures of communication equipment, lines, computers or telephone interruptions of customers or third parties such as telecommunications carriers, or measures taken by public institutions such as courts. When there is a delay or impossibility in providing the Service for any reason.
(2) When the provision of this service is delayed or disabled due to a failure in the terminal, communication line, server, etc., despite the fact that the operating body of the Company's system has taken reasonable safety measures.
(3) When the provision of this service is delayed or disabled due to reasons attributable to the customer or a third party, such as a difference in the name of the money transfer recipient.
(4) Transaction information, such as customer passwords, was leaked due to wiretapping, etc. in communication channels such as public telephone lines, dedicated telephone lines, the Internet, and other communication lines, despite the fact that the Company has taken considerable safety measures. In this case, we will not be held responsible for any damages caused by this.
Article 24 (Responsibility)
- The Company and Correspondents shall not be liable for any incidental, indirect, or consequential damages or lost profits, etc. incurred by the Customer in connection with the Service. However, this shall not apply if there is intentional or gross negligence on the part of the Company or the Correspondent.
- Regarding this service, the Company and the Correspondent shall
(1) The total amount of remittance and remittance fees paid by the customer, or
(2) We shall not be liable for any damages that exceed the amount of the remittance receipt received by the customer. However, this shall not apply if there is intentional or gross negligence on the part of the Company or the Correspondent.
- The Company and Correspondents shall not be held responsible for any delay, non-delivery, non-payment or underpayment due to reasons beyond the control of the Company, such as due to the laws of the destination country of funds sent through the Service. However, this shall not apply if there is intentional or gross negligence on the part of the Company or the Correspondent.
- In no event shall the Company and its affiliates be liable for incidental, indirect or consequential damages.
Article 25 (Invocation of provisions)
Matters not stipulated in these Terms of Use shall be governed by the rules and regulations of the Company.
Article 26 (Changes in regulations)
The Company may change the contents of these Terms of Use. In that case, we will notify you by posting the date and content of the change on our website, etc., and after the date of change, we will handle it according to the changed content.
Article 27 (Governing Law and Agreed Jurisdiction)
- The Company may change the contents of these Terms of Use. In that case, we will notify you by posting the date and content of the change on our website, etc., and after the date of change, we will handle it according to the changed content.
- If there is a difference between the interpretation of the translated version and the Japanese version of these Terms, the interpretation of the Japanese version shall prevail.
Article 28 (Handling of Personal Information and My Number)
- Regarding the handling of users' personal information, the Company will comply with the Company's "Personal Information Protection Policy", "Personal Information Protection Law Guidelines in the Financial Field" and other policies and regulations prescribed by the Company.
- Our "Privacy Policy" and "Handling of Personal Information" are posted on our website. (URL:
Privacy Policy)
- The Company obtains Individual Numbers for the confirmation work stipulated by the Overseas Remittance Records Act.
Chapter 2 (International Money Transfer Service)
Article 29 (International Money Transfer Service)
- To use the Internet money transfer service, the customer shall access the Company's website and follow the method and operation procedures prescribed by the Company. In addition, when applying for remittance, it is necessary to enter the purpose of remittance and verify identity by password etc.
- When the Company receives a remittance application from a customer and recognizes it as a remittance application from the customer in accordance with the provisions of Article 18, the Company will reply to the customer's terminal with the details of the received application.
- The customer shall check the content of the reply in accordance with the preceding paragraph, and if the content is correct, follow the procedures prescribed by the Company and send a reply to the effect that the confirmation has been made to the Company. In addition, the customer may change or cancel the content of the application in accordance with the procedures prescribed by the Company.
- The customer shall promptly respond to the Company in the preceding paragraph, and if the response does not reach the Company within the time prescribed by the Company, the Company will treat the money transfer application as having been canceled by the customer.
- The customer's money transfer application for the Internet money transfer service will be completed when the response in paragraph 3 reaches the Company within the time specified by the Company and the server of the Company is terminated.
- After completing the remittance application in the preceding paragraph, the Company will confirm the content of the application based on the standards prescribed by the Company, and if it determines that there is no problem, the customer's remittance application will be approved. However, as a result of confirming the contents of the application, even if it is determined that the amount requested by the customer cannot be remitted in consideration of the deposit fee and remittance fee, etc., The customer's remittance application can be accepted as if there was a remittance application for remittance of the amount, and the customer acknowledges in advance that the contents of the remittance application may be changed.
- The Company shall notify the customer of the acceptance set forth in the preceding paragraph, and at the time the customer should receive the notification, the contract concerning the consignment of international money transfer between the Company and the customer (hereinafter referred to as the "money transfer agreement") shall be concluded. shall be
- As a result of the confirmation in Clause 6, if it is determined that there is a problem with the content of the application, the Company will not approve the money transfer application and consider it to be canceled by the customer. In addition, the Company shall notify the customer of the result of such confirmation by the method prescribed by the Company.
- It is the customer's responsibility to ensure an environment in which the terminal used by the customer for transactions operates normally, and the Company does not guarantee that the terminal used for transactions by the customer will operate normally. In the unlikely event that damage is caused due to the terminal not operating properly, the Company will not be held responsible for such damage.
- The Company shall not be liable for any damage caused by the remittance application being deemed to have been canceled pursuant to the provisions of this article, or any damage caused by the customer's input errors or application incompleteness.
Article 30 (Implementation of remittance)
- When a remittance agreement is concluded, the Company shall promptly carry out remittance procedures through the Company or its affiliated financial institutions, etc. (hereinafter referred to as "Partners") and their agents.
- In the event that the Company instructs an affiliated party to send money transfer instructions requested by the User, the Company will notify the User of the completion of the money transfer instruction.
- In carrying out remittance procedures, the Company may disclose user information (including personal information) to business partners for the following purposes:
(1) Purpose of providing this service
(2) For the purpose of anti-money laundering or countermeasures against terrorist financing and administratively required disclosure
(including those not established in). The Company and its business partners shall not share user information with third parties unless required by law.
- The Company and its partners shall not be liable for any loss or damage caused by the handling of the preceding paragraph, except in cases of intentional or gross negligence on the part of the Company or its partners.
- The maximum amount per remittance, the total amount per day and per month, and the maximum number of transactions per month that the user can remit shall be determined separately by the Company. For details, please check the following URL.
(URL: https://www.okremit.com/EN/price )
- The Company will promptly complete the remittance instructions to the business partner and its agent after the remittance agreement is concluded pursuant to Article 29, Paragraph 6 or 10. However, in relation to Article 34, this shall not apply in the event that the Company should directly confirm with the user regarding the content of the remittance agreement or identification, etc., or in the event of an event specified in Article 16, Paragraph 1 .
- In principle, after completing the remittance instructions in the preceding paragraph, the remittance recipient can receive the money related to the remittance at the affiliated partner or its agent. Depending on the receiving method, the time required to receive the money after completing the remittance instruction will differ. Please refer to the URL below. (URL: https://okremit.com ) However, in the following cases, it may take up to several business days from the completion of the remittance application by the user until the remittance recipient can actually use the funds. We ask for your understanding in advance.
(1) When business partners or their dealers are out of business hours
(2) When a certain date and time is required for system processing at the financial institution in the country where the money transfer is received by the money transfer recipient
(3) In addition to the cases stipulated in the preceding items, cases where certain procedures are required for receipt due to circumstances specific to the remittance destination country.
(For business hours of business partners and their dealers, please contact them.)
- The status of remittance applications made by users can be checked on the Company's designated screen after logging into the Company's member site.
Article 31 (Application for pre-registration international money transfer service)
- If a customer using the pre-registered international money transfer service deposits money into the money transfer reserve account according to the method of the service used, the Company will send the money transfer application from the customer to the money transfer recipient registered in advance by the customer. shall be deemed to have occurred.
- When the deposit described in the preceding paragraph has been made within the time prescribed by the Company and the processing by the Company's server has been completed, the customer's application for pre-registration international money transfer will be completed.
- After completing the remittance application in the preceding paragraph, the Company will confirm the content of the application based on the standards prescribed by the Company, and if it determines that there is no problem, the customer's remittance application will be approved.
- The Company shall notify the customer of the acceptance of the preceding paragraph, and the money transfer contract between the Company and the customer shall be concluded at the time when the customer should receive the notification.
- As a result of the confirmation in the preceding paragraph, if it is determined that there is a problem with the content of the application, the Company will not approve the money transfer application and it will be deemed to have been canceled by the customer. In addition, the Company shall notify the customer of the result of such confirmation by the method prescribed by the Company.
- The Company shall not be liable for any damage caused by the remittance application being deemed to have been canceled pursuant to the provisions of this article, or any damage caused by the customer's input errors or application incompleteness.
Article 32 (Reference Number)
- If the customer chooses to receive the money transfer at the store of the correspondent bank, the company or the correspondent bank will provide the customer or the money transfer recipient with a reference number issued by the company or the correspondent bank (hereinafter referred to as the "reference number"). ) shall be notified. Please note that the reference number sent by the Company to the customer when the money transfer agreement is concluded may differ from the reference number.
- A reference number may be required in the following cases:
(1) For the recipient of the money transfer to receive the money sent by you (if required by law in the local country to receive the money)
(2) For customers to check the status of remittances based on Article 33, Paragraph 3
(3) For customers to cancel remittance applications or remittance agreements in accordance with Article 37
- The customer shall manage the reference number in a manner similar to that stipulated in Article 18, Paragraph 1, and shall have the money transfer recipient manage it in the same manner. If there is a possibility that the relevant reference number has become known to a third party, please immediately contact the Company using the method prescribed by the Company. The Company shall not be liable for any damages incurred by the customer or the money transfer recipient prior to this contact due to the customer or the money transfer recipient becoming aware of the reference number to a third party.
- The customer shall be responsible for notifying the money transfer recipient of the reference number, and the Company shall bear no obligation whatsoever regarding notification of the reference number to the money transfer recipient. The Company shall not be liable for any damages incurred by the customer or the money transfer recipient as a result of not receiving the money transfer.
Article 33 (Receipt of Remittance)
- Receipt of funds remitted by the customer based on these regulations shall be in accordance with the regulations established by the Correspondent. The customer fully understands and agrees in advance that when the money transfer recipient receives the money, a fee other than the fee prescribed by the Company may be incurred depending on the circumstances of the country of the remittance destination and the correspondent. In addition, customers can check "remittance methods and restrictions by country/agency" on our website below. (URL: https://www.okremit.com/EN/price )
- The remittance recipient will be able to receive the funds related to the remittance at the Correspondent when the international remittance under Article 35, Paragraph 5 is completed. However, in the following cases, the customer acknowledges in advance that it may take several days from the conclusion of the money transfer contract until the money transfer recipient can actually receive the money.
(1) Outside business hours of the correspondent
(2) When the correspondent requires a certain number of days for system processing
(3) If the remittance is put on hold due to the judgment of the correspondent
(4) In addition to the cases stipulated in the preceding items, when certain procedures are required for receipt due to the specific circumstances of the remittance destination country or correspondent.
- You can check the status of your remittance application on our website or at our contact point specified in Article 43 (hereinafter referred to as the "Contact Point").
Article 34 (Cancellation of Money Transfer Agreement)
- If the Company determines that any one of the following items applies to the recipient of the money transfer before receiving the funds covered by the money transfer agreement, the Company may immediately cancel the money transfer agreement. In addition, the customer acknowledges in advance that the Company may not inform the customer of the reason for the cancellation. In this case, the customer's remittance application amount and the amount equivalent to the remittance fee stipulated in Article 36, Paragraph 1, Item 1 shall be deposited into the customer's remittance reserve account. will not be refunded). In addition, in the event that the Company cancels the money transfer contract due to falling under Item 1 or Item 4, the Company shall not refund the amount of the customer's money transfer application and the amount equivalent to the money transfer fee. The customer shall agree to this in advance.
(1) When the customer's remittance violates foreign exchange-related laws and regulations in Japan, or when foreign exchange transactions are suspended by the Japanese government.
(2) When war, civil war, natural disasters, labor disputes, riots, terrorism, strikes, etc. occur or are likely to occur.
(3) When an asset freeze, suspension of payment, grounds for the commencement of bankruptcy proceedings, grounds for the commencement of civil rehabilitation proceedings, grounds for the commencement of corporate reorganization proceedings, grounds for the commencement of special liquidation, or grounds for the commencement of other bankruptcy proceedings occur or are likely to occur at the Correspondent.
(4) When there are reasonable grounds such as when the customer's money transfer is found to be related to a crime.
(5) In addition, when the remittance is refused by the correspondent's judgment.
(6) If the money transfer recipient does not receive the money within 45 days after the money transfer instruction is completed, the money transfer agreement will be automatically canceled and the money pertaining to the money transfer application will be refunded to the user's account. However, even in this case, the amount equivalent to the remittance fee will not be refunded, and the user shall consent to this in advance.
(7) When the events specified in each item of Article 21, Paragraph 2 occur.
- Notwithstanding the preceding paragraph, if the money transfer recipient does not receive the money even after 45 days have passed (including the same day) after the establishment of the money transfer contract in the method of receiving at the correspondent store, The target money shall be stored at the Correspondent, and the remittance recipient will not be able to receive the money. In order for the customer to receive the refund of the money, it is necessary to carry out the procedures for canceling the money transfer agreement stipulated in Article 39.
- The Company shall not be liable for any loss or damage incurred by the customer due to the cancellation of the money transfer agreement stipulated in the preceding two paragraphs.
Article 35 (Foreign Exchange in International Money Transfer Service)
- The customer shall apply for the international money transfer service to the Company in Japanese yen.
- The customer specifies the amount to be received in the currency designated by the Company (hereinafter referred to as the "receipt currency") when applying for money transfer. However, regardless of such designation, payment to the Recipient of Money Transfer may be made after being converted into the currency designated by the Correspondent (hereinafter referred to as "Secondary Conversion").
- Based on the preceding paragraph, if the amount to be received is specified in the currency to be received, the exchange rate used for conversion shall be the exchange rate displayed on the following URL at the time the remittance agreement is established. In addition, the time when the money transfer agreement is concluded means the time when the Company confirms the content of the customer's application and approves the application after determining that there is no problem, and does not necessarily mean the time when the customer's money transfer application is completed. Please keep this in mind. provided, however, that in the method of receiving at the correspondent's store, the amount related to the remittance shall be paid within the period from the day on which 45 days (including the same day) have passed since the conclusion of the remittance contract to the day on which 90 days have passed (including the same day). The exchange rate to be used when payment is made shall be the exchange rate at the time of such payment. (URL: https://www.okremit.com/EN/price )
- We will notify you of the exchange rate applied to the international money transfer service you applied for.
- When the second conversion is performed based on the proviso of Paragraph 2, the money related to the customer's remittance will be first converted into the receiving currency, and then secondly converted by the correspondent in another currency specified by the correspondent. The exchange rate used in the second conversion shall be the exchange rate set independently by the Correspondent.
Article 36 (Fees, etc.)
- When using the international money transfer service, the customer shall pay the following fees prescribed by the Company. The fee can be confirmed from the following URL. (URL: https://www.okremit.com/EN/price )
(1) remittance fee
(2) deposit fee
(3) reversal fee
(4) withdrawal fee
- The remittance fee in Item 1 of the preceding paragraph is the cost required for the remittance, and shall be deducted from the amount deposited in the remittance reserve account by the customer when applying for the remittance of the international remittance service.
- The deposit fee in Paragraph 1, Item 2 is the cost required for depositing funds into the remittance reserve account, and shall be deducted from the amount deposited into the remittance reserve account.
- The cancellation fee in Paragraph 1, Item 3 is the cost required when the remittance cannot be executed due to an error in the customer's input or incomplete application details, and shall be deducted from the money returned to the remittance reserve account.
- The Company shall receive payment of the withdrawal fee in Paragraph 1, Item 4 based on the provisions of Article 11, Paragraph 4. The cost of transferring the funds in the remittance reserve account to your bank account shall be deducted from the funds involved in such transfer.
- The Company may change the fees set forth in Paragraph 1 after notifying the change date and details on the Company website in advance.
Article 37 (Cancellation of Money Transfer by User of Money Transfer, etc.)
- The User may, in accordance with the procedures prescribed by the Company, cancel the money transfer application until the money transfer contract is concluded, and cancel the money transfer contract after the money transfer contract is concluded until the remittance instruction is given to the business partner. will do.
- If the user cancels the money transfer application or cancels the money transfer agreement pursuant to the preceding paragraph, the Company will return the amount of the money transfer and the amount equivalent to the money transfer fee to the customer's money transfer reserve account in Japanese yen. In this case, the amount equivalent to the deposit fee will not be returned. However, depending on the correspondent, there may be cases where the remittance fee is not returned or a reversal fee may be required.
- Change of remittance by the user, request for refund, etc.
(1) If the user of this service cannot cancel the remittance based on Article 29, paragraph 1, or cancel the contract, etc., because the transfer has been completed, if you withdraw a remittance request, etc.) In addition, if the payment has already been made to the other party, it cannot be changed or canceled.
(2) When requesting reversal, a reversal fee of 1,000 yen to 6,000 yen and consumption tax on the fee will be charged. Please note that it will take some time to complete the refund procedure.
However, even if the refund is processed, if the remittance recipient does not approve of the refund, the refund will not be possible. In addition, regardless of whether or not the transfer amount is returned, the transfer fee and cancellation fee will not be refunded.
(3) The Company shall not be held responsible for any damages caused to the user due to the cancellation procedure, etc.
- About wrong payment to the account for using this service by a third party
(1) For money transferred to the account of the user of this service by a third party by mistake, the person using the account has a civil obligation to return the money to the erroneous depositor. In such cases, please do not touch this money and contact our customer service immediately.
(2) The Company shall not be held responsible for any damages caused by incorrect payment.
Article 38 (Implementation of Monitoring)
- In order to comply with the Act on Prevention of Transfer of Criminal Proceeds and other related laws and regulations, the Company monitors the usage of the International Money Transfer Service by customers based on the standards prescribed by the Company. If approved, the customer may be interviewed about the purpose of the remittance, the relationship with the remittance recipient, the customer's income, etc. by telephone or other means prescribed by the Company.
- As a result of the interview survey set forth in the preceding paragraph, if the Company deems it necessary, the Company may request the customer to submit documents deemed appropriate by the Company in order to support the content of the hearing set forth in the preceding paragraph.
- As a result of the investigation in the preceding two paragraphs, the Company may, at its discretion, change the remittance amount, or suspend the use of the international money transfer service or cancel the registration of the customer in accordance with Article 21.
Chapter 3 Matters Based on the Payment Services Act
Article 39 (Contents of contract based on these provisions)
- The maximum amount of international remittance handled by our company is 1,000,000 yen per transaction including fees.
- The standard performance period for international remittances conducted by the Company is as stipulated in Article 30, Paragraph 5.
- The amount of fees, remuneration, or expenses to be paid by the customer, the upper limit thereof, and the calculation method thereof are as stipulated in Article 30-5, Article 36 and Article 43, paragraph 2.
- In the event that an international remittance is made in the amount indicated in a foreign currency, the amount will be converted into Japanese currency using the calculation methods stipulated in Articles 35 and 43.
- There is no provision for the contract period of the contract (hereinafter referred to as "this contract") established between the customer and our company based on this provision. This agreement shall be terminated when the member registration is canceled.
- If the contract stipulated in these regulations is terminated, the handling shall be as follows.
(1) The handling of termination of this Agreement is as stipulated in Article 20.
(2) The handling in the event that the money transfer agreement is canceled is as stipulated in Articles 34 and 37.
(3) The handling in the event that the receiving contract is canceled is as stipulated in Article 43.
- The Company is a Type 2 Funds Transfer Service Provider, and the calculation period for the Type 2 Funds Transfer Service operated by the Company is one week, and the deadline for deposit is three business days.
Article 40 (Performance Security Deposit)
- In order to secure the payment of the remittance reserve return obligation to the remittance requester, in accordance with the provisions of Article 43 of the Payment Services Act, the Company will deposit the remittance reserve with the legal affairs bureau and deposit the total amount of the remittance reserve into the bank account , we will protect the performance security deposit equal to or more than the amount calculated by multiplying the amount stipulated in Article 11, paragraph 5 of the "Cabinet Office Ordinance on Funds Transfer Service (Cabinet Office Ordinance No. 4 of 2010)" . If the Company is unable to repay the debt, the remittance requester has the right to receive repayment (hereinafter referred to as the "Right to Claim a Refund") prior to other obligors to the Company with respect to the performance security deposit.
- In the international money transfer service, the right to claim a refund shall belong to the person requesting the money transfer until the money transfer recipient actually receives the money transfer. After the remittance recipient actually receives the remittance, the remittance requester cannot exercise the right to claim a refund.
- In the event of an event stipulated in Article 43, Paragraph 3 of the Fund Settlement Act, the remittance requester may receive a refund of the Performance Security Deposit through the refund procedures stipulated in the same Article.
- In the event of the occurrence of the preceding paragraph, the money transfer recipient in the international money transfer service will not be able to receive the money transfer.
- The calculation period and deposit deadline prescribed by the Company are as follows.
Calculation period: Every day (base date) until midnight
Deposit deadline: 3 business days from base date
Article 41 (Protection of rights related to outsourcing)
Even if the Service is outsourced by the Company, the User shall comply with the terms of the agreement with the Company, and to that extent, the same rights as when the Company performed the business shall be secured.
Article 42 (Changes to these Terms of Use)
In the event of changes in the financial situation or other circumstances, or if there are other reasonable reasons, the Company will display the information on the storefronts of its domestic head offices or on its website, etc., for at least one month. We reserve the right to change the content of these Terms of Use by giving prior notice.
Article 43 (Inquiry Desk, Complaint Processing Measures and Dispute Resolution Measures)
- Inquiries and opinions regarding this service are accepted below.
- Address : 〒112-0012 5-9-2 Otsuka, Bunkyo-ku, Tokyo Shin-Otsuka Plaza 8F
Asian Net Co., Ltd. Customer Center
Phone: 03-6311-6021
E-mail: support@okremit.com
Reception hours: (Weekdays) 9:00 - 18:00 (Saturdays, Sundays, and holidays)
10:00 - 18:00 (excluding year-end and New Year holidays and company-designated holidays)
- The Company implements the following complaint processing measures and dispute resolution measures based on the Payment Services Act. For complaints and disputes regarding the fund transfer business conducted by the Company, the following external organizations can be used.
- Complaint handling measures Japan Payment Services Association "Customer Service Office" Telephone: 03-3556-6261 The flow of consultation and complaint handling at the association can be confirmed from the following URL.
https://www.s-kessai.jp/consumer/giftcard_prica_netprica/funds_consumer_inquiry_cg.html
(2) Dispute resolution measures
Tokyo Bar Association Dispute Resolution Center Telephone: 03-3581-0031
NO1 Tokyo Bar Association Arbitration Center Phone: 03-3595-8588
NO2 Tokyo Bar Association Arbitration Center Telephone: 03-3581-2249
Reference material 1
remittance fee
( URL: https://www.okremit.com/EN/price )
You agree that the remittance fee incurred at the time of remittance will not be refunded in the event of the inquiry, change, refund or refund procedure described in Article 28.
Reference material 2
The upper limit of the amount that can be remitted in a single transaction is 1,000,000 yen, including fees, as stated in Article 30, Paragraph 5 of the " International Remittance Transaction Usage Regulations." This upper limit is subject to change, but it will never exceed ¥1,000,000. If you make large/frequent remittances, we may ask you to confirm the contents of the remittance transaction, and at that time we may ask you to present materials that are different from the conventional methods or to answer questions. .
If the remittance limit is set by the remittance destination country/region, remittance method, and bank/office counter, it will be complied with.
Reference material 3
Once the customer's payment to the OK REMIT international remittance account is confirmed, the remittance request procedure will be completed and the remittance will be sent to the remittee.
Please note that the time it takes to receive the money varies depending on the remittance method.
Bank account transfer: 1 to 3 bank business days
Reference material 4
Remittance Countries
Korea, India, Nepal, China, Philippines, Vietnam